In the world of modern design, user research plays a crucial role in shaping better products and experiences. However, relying solely on user feedback can sometimes stifle true innovation. While research helps designers understand market needs and validate assumptions, there are moments when listening too closely to users leads to incremental improvements rather than groundbreaking ideas. So, when should research guide design decisions, and when should intuition and strategic vision take the lead? This article explores these questions, offering insights from real-world case studies and industry experiences.

This text is a summary of an episode of the ALL GOOD podcast, where Bartosz Sułkowski and Mateusz Karasiński talk with Henryk Klawe.